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Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

At FacilIQ LLC, we are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, and protect data when you use our cloud-based software platform for commercial real estate management.

1. Information We Collect

  • We may collect the following information when you use our services:
  • Account Information : Name, email address, company name, billing information, and contact details.
  • Usage Data :Log data, IP address, device type, browser type, and other analytics related to how you interact with our platform.
  • Customer Content :Files, forms, notes, images, and other data that you upload or input into the software

2. How We Use Your Information

  • We use your information to:
  • Deliver and maintain our services
  • Respond to customer support requests
  • Improve and enhance our platform
  • Process billing and manage account subscriptions
  • Communicate updates, changes, or relevant product information
  • Comply with legal obligations

3. Sharing of Information

  • We do not sell or rent your personal information. We may share data only as needed with trusted service providers (e.g., payment processors, cloud hosting partners) who help us operate our business, and only under agreements that require them to protect your data.

4. Data Security

  • We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security reviews.

5. Data Retention

  • We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data by contacting us directly.

6. Your Rights

  • You have the right to:
  • Access and correct your personal data
  • Request deletion of your data
  • Withdraw consent where applicable
  • Opt-out of marketing communications

7. Updates to This Policy

  • We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on our platform. Your continued use of our services after such updates constitutes your acceptance of the changes.

8. Contact Us

  • If you have any questions or concerns regarding this policy or your data, please contact us at:
  • FacilIQ
  • Email: support@faciliqpro.com
  • Phone: (877) 836-4160